- All Plans are Prepaid in nature
- ONU Security Deposit Rs. 1000/- (Refundable) , ONT Device ( 2 Antenna & 4 Antenna ) will be provided on a security deposit of Rs. 2,000/- & Rs. 2,500 /- Respectively (Refundable).
- Package Amount is Not Refundable
- Power Supply, LAN & internal Concealing of wiring will be taken care by customers ( If Required )
- Cheque Return charges of Rs. 350/- will be applicable. for any reason whatsoever
- DNA- GOA will not accept any claims for damage of computer, laptops Television or any other equipment connected to DNA- GOA internet connection due to electrical problems, Lightening and other calamities etc.
- All the equipment connected in your premises (CPE) (Eg. Modem , Router, Switch, Cat5/Cat6 cable, Fiber optic cable will be the sole property of DNA-GOA and shall be handed over to DNA-GOA in working condition at the time of disconnection. if the same is lost /misplaced/damaged, the customer shall pay an amount of Upto Rs.4500/- towards the cost of the same.
- Customers shall carry ONU device ( in working condition with power adapter) along with them while shifting to the new location or else Rs. 1,000/- ( IF ONU ) and Rs. 4,000/- ( If 2 Antenna ONT ) Rs. 4,500/- ( If 4 Antenna ONT ) will be charged against the misplaced/ damage device.
- Internet connection is for the use of subscriber who has purchased the connection. Sharing of internet connection is a criminal offense. DNA-GOA will not be responsible for usage of internet service by non- paying users violating the law.
- DNA-GOA will not be responsible for purchased of any additional materials (such as Wi-Fi router, extender, etc.) from DNA- GOA employees personally.
- Post Fup Speeds Upto 100 Mbps is Applicable over Associated Servers , Otherwise Post Fup Speeds are capped at 10 Mbps , 15 Mbps , 30 Mbps , 60 Mbps and 90 Mbps respectively.
- All Devices Provided on Security Deposit is to be returned in Working Condition along with the respective charger to DNA GOA Head Office , if Failed to provide in working condition then security deposit will be adjusted or forfeited.
- Refundable deposit will be refunded to the customers upon successful submission of devices in working condition within 15 – 20 Working Days.
- OTT & TV Channels Plans once activated, cannot be Transferred / Upgraded / Refunded.
- 2 Screens shall be available with our OTT & TV Channels Plans ( for Ex. : 2 Smartphones / 1 Smartphone and 1 Smart TV ) 3rd device once logged in 1st device will be logged out Automatically.
- OTT & TV Channels will be logged in through the Registered Primary Contact Number attached with the particular user-id of the DNA GOA Account only.
- OTT & TV Channels Content will be Available through Playbox TV APP available on the Play Store and App Store, In collaboration with the DNA GOA User Account.
- Our OTT & TV Channels plan will give access to 350 + TV channels and 19 OTT Platforms, and the company reserves the right to add or delete any OTT service or TV channel without any prior Intimation.