Term Condition

1. All Plans are Prepaid in nature
2. ONU Security Deposit Rs. 1000/- (Refundable) , ONT Device will be provided on a security deposit of Rs. 2,000/- (Refundable).
3. Package Amount is Not Refundable
4. Power Supply, LAN & internal Concealing of wiring will be taken care by customers ( If Required )
5. Cheque Return charges of Rs. 350/- will be applicable. for any reason whatsoever
6. DNA- GOA will not accept any claims for damage of computer, laptops Television or any other equipment connected to DNA- GOA internet connection due to electrical problems, Lightening and other calamities etc.
7. All the equipment connected in your premises (CPE) (Eg. Switch, Cat5/Cat6 cable, Fiber optic cable will be the sole property of DNA-GOA and shall be handed over to DNA-GOA in working condition at the time of disconnection. if the same is lost /misplaced/damaged, the customer shall pay an amount of Rs.1000/- towards the cost of the same.
8. Customers shall carry ONU device ( in working condition with power adapter) along with them while shifting to the new location or else Rs. 1000/- ( IF ONU ) and Rs. 4000/- ( IF ONT ) will be charged against the misplaced/ damage device.
9. Internet connection is for the use of subscriber who has purchased the connection. Sharing of internet connection is a criminal offense. DNA-GOA will not be responsible for usage of internet service by non- paying users violating the law.
10. DNA-GOA will not be responsible for purchased of any additional materials (such as Wi-Fi router, extender, etc.) from DNA- GOA employees personally.
11. Post Fup Speeds Upto 100 Mbps is Applicable over Associated Servers , Otherwise Post Fup Speeds are capped at 10 Mbps , 15 Mbps , 30 Mbps and 60 Mbps respectively.
12. All Devices Provided on Security Deposit is to be returned in Working Condition along with the respective charger to DNA GOA Head Office , if Failed to provide in working condition then security deposit will be adjusted or forfeited.
13. Refundable deposit will be refunded to the customers upon successful submission of devices in working condition within 15 - 20 Working Days.